Case Study & Testimonials .............................................................................................................................
The following is a list of case studies that will give you an insight into the various transcription demands placed upon us and the solutions that we came up with:
Case 1: for FORA TV
Requirement: Quality verbatim transcription
of recorded forum discussions.
FORA TV is a major online video content provider,
that webcasts discussions and debates from the world’s
leading public forums. They provide time-coded transcripts
of the video recordings that they post on the web as a value-added
service. For this, they were on the look out of a transcription
company that delivers transcripts that are near-to-perfect
verbatim and cost-effective as well.
The guys at FORA TV went through a lot before settling for our services. Their first attempt at outsourced transcription services led to unacceptably poor quality of transcripts. They moved to CastingWords, a service that uses free-lance transcriptionists for its transcription. This attempt also leads to poor transcription quality. In desperation, they tried to do all their transcriptioning using in-house staff. This worked for the short-term, but the production rate was not consistent. Finally, they approached us for the transcription work.
Our solution: Use of transcriptionists
specialized in media transcription.
We heard them out and came to the conclusion that their project
needed the services of specialized transcriptionists. Usually,
general transcription companies employ the services of medical
transcriptionists for all their non-medical assignments like
media content transcription. Their inexperience translates
into erroneous transcripts.
We submitted this assignment to a group of transcriptionists
with adequate experience in media transcription projects.
The Result: The client is satisfied with our transcripts. Our association with them continues till date.
Testimonial:
“Your service has resolved our transcription crisis
and I hope to continue working with your team, as well as
ramp up the number of MP3 we send for transcription each day.
We at FORA TV really do appreciate the work that your company
produces for us. Your staff is friendly and punctual - the
customer service is great. Thank you for the fantastic work
and we look forward to continuously developing our relationship.”
Trevar Mazza
Director Video Productions
FORA TV
Case 2: for Mostly Magic Productions
Requirement: Cost-effective transcription
services.
Mostly Magic is a well-known full-service production company
and marketing agency. They carry out marketing campaigns through
various media like television, print, radio, documentaries
or internet for products and services, as well as suggest
names and brand-building strategies.
They are in need of transcripts of the documentaries they
produce for post-production editing. Without the transcripts,
the editing process becomes tedious and time-consuming as
one has to constantly keep notes regarding the various parts
of the footage. The company was using the services of a transcription
company called www.transcripts.net. However, they were charging
high rates for their services.
Our solution: We are a company that provides outsourced transcription services. This helps us keep our operation costs to the bare minimum. Consequently, our clients are also provided services at extremely low costs compared to other transcription companies. Mostly Magic Productions signed up for our services, with doubts about the quality of our transcripts, given the rock bottom prices we charge.
The result: Mostly Magic Productions paid only a fifth of what they used to pay to their previous transcription service provider. The quality of transcription was also pretty impressive, as per their accounts. We went on to transcribe for many of their transcription projects.
Testimonials: “They
(the previous transcription service provider) can charge four
or
five times what you charge... That can be quite significant
for a
big studio or production company…(Since) everyone is
able to upload things as I
did in order to outsource this kind of work, so there's no
reason you
shouldn't be able to compete(against the biggies) with this
kind of company.”
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