Job Description
- Ability to handle a team of 10 to 15 members and manage day-to-day operations and be an Account Manager for a set of clients.
- Responsible for guiding and mentoring the group of employees to achieve the assigned work with the desired quality target.
- Involve in the implementation of a multi-specialty coding project(s) that includes but are not limited to test coding, live coding, auditing, Provider feedback, documentation, and knowledge transfer to second-line staff as the business expands.
- Review daily performance and provide constructive feedback to the team members.
- Ensure all client deliverables are met at the project level and timely escalate to the reporting Manager if any delivery challenge(s) arise.
- Responsible for complete client management and being the primary point of contact for the assigned project or client
- Prepare pre-and post-delivery analysis presentations in Excel and/or PowerPoint for existing and upcoming clients.
- Ability to analyze and find solutions for client-oriented problems.
- Involve in Training staff periodically or on a need basis and maintain records for the same.
- Escalate performance-related issues with the assigned team members to the reporting Manager promptly.
- Perform any other task(s) assigned by the Reporting Manager.
- 6+ years of proven experience.
- Work Location – Chennai